This is India – may I help you?
Anchor Lisa Mullins speaks with a call center team leader based in Mumbai, India. He’s been taking calls from American customers for more than four years and he says the cultural gap between the United States and India sometimes leads to confusion, anger and often a few laughs.
At The World, we believe strongly that human-centered journalism is at the heart of an informed public and a strong democracy. We see democracy and journalism as two sides of the same coin. If you care about one, it is imperative to care about the other.
Every day, our nonprofit newsroom seeks to inform and empower listeners and hold the powerful accountable. Neither would be possible without the support of listeners like you. If you believe in our work, will you give today? We need your help now more than ever!