Dear BlackBerry, did you get my message?
British singer Jessie J attends the launch of BBM Music and the Blackberry 7 Smartphone Collection on September 20, 2011 in London, United Kingdom. Millions of Blackberry users around the world are facing a third day of service outages, with Blackberry down again as of October 12, 2011. There are new reports of service disruptions in the United States and Canada. The smartphone’s maker, Research in Motion (RIM), has blamed a “core switch failure.”
As BlackBerry users feverishly check their phones for signs of life— also known as a blinking red light— they are finding a way to sound off on Research In Motion. Since RIM can’t check their emails either, BlackBerry customers have hit the Twitter circuit in hopes of being heard.
The BlackBerry outage has spread like chicken pox across the world, starting in Europe, Africa, India and the Middle East Monday and hitting the United States and Canada on Wednesday.
Read more at GlobalPost: Blackberry down for third day, with service disruptions reported in U.S., Canada
RIM blamed the email and BlackBerry Messenger outage on an internal technical glitch– a failed switch and an inoperable backup, according to the Wall Street Journal.
Currently trending on Twitter, Dear BlackBerry is a way for RIM to feel the pain of their customers, in 140 characters or less.
Suffering social withdrawals, Twitter user bajanswaggboy tweeted, “Dear Blackberry… PLEASE WORK. Sincerely, me who is socially deprived.”
Read more at GlobalPost: Blackberry down again as service outages spread to Brazil, Argentina and Chile
“Dear Blackberry, I went from having a smart phone to having an over sized calculator. Thanks a lot. – frustrated customer,” tweeted iTweetFacts.
iPhone users have also joined the conversation, but rather than complaints their gloating tweets show little sympathy to BlackBerry customers.
“Dear Blackberry, Everyone seems to want me now. You jealous? Sincerly, iPhone,” tweeted WeHoranAmy.
If you could actually BBM right now, what would you tell RIM?
Read more at GlobalPost: Venezuela: Death by BlackBerry
The story you just read is accessible and free to all because thousands of listeners and readers contribute to our nonprofit newsroom. We go deep to bring you the human-centered international reporting that you know you can trust. To do this work and to do it well, we rely on the support of our listeners. If you appreciated our coverage this year, if there was a story that made you pause or a song that moved you, would you consider making a gift to sustain our work through 2024 and beyond?