For many Amazon pickers, you may have a job one day, but be out of work the next

The World
An Amazon warehouse in the UK. 'Pickers' are allowed a set number of seconds to locate and pick up individual orders.

If you're doing your shopping online, it might be less stressful for you. But put yourself, for a moment, in the shoes of the worker processing your order.

"It's a very physically demanding job," says Sarah O'Connor, an economics correspondent for the Financial Times.  She wrote an investigative piece on working conditions in Amazon warehouses in the UK. If you're a 'picker,' picking goods off the warehouse shelves, "you could be walking 7-15 miles a day."

"One man I interviewed was called Chris Martin – a middle aged man," says O'Connor. Martin was very pleased to get one of these jobs in a town with very high unemployment, says O'Conor. "But he was shocked to find the work was not only very demanding, but the shoes he was given did not really fit, so he instantly developed very bad blisters; took a day off (and) came back to find the shift he'd been on had been cancelled and there was no more work for him."  The shoes were reinforced safety shoes, required for certain types of work.

Many of the workers are technically employed by third party companies on temporary contracts, so hirings and firings are common.

The workers are also under a considerable amount of pressure. Pickers carry hand-held computerized scanners that constantly monitor their productivity, down to the second.  If you're late you get 'points.' Too many points and you get referred to 'counseling,' which usually leads to termination.  Tardiness and absence also accrue 'points.'

Amazon UK refutes the charge that they exploit their employees in any way. And they say they had retained an independent expert who had concluded that their jobs aren't mentally or physically harmful.

O'Connor says many people in the towns where Amazon operates are pleased to see new jobs.

"But, this more insecure, temporary, low-wage work, is something new for them."

Kickstart The World’s fundraising drive!

The article you just read is free because dedicated readers and listeners like you chose to support our nonprofit newsroom. Our team works tirelessly to ensure you hear the latest in international, human-centered reporting every weekday. But our work would not be possible without you. We need your help.

Make a gift today to help us raise $67,000  by the end of the year and keep The World going strong. Every gift will get us one step closer to our goal!