We tend to think of conversation as speech, but obviously listening is also a crucial part of every conversation — in theory, anyway. In practice, though, things tend to go very differently, especially when conversations heat up. Journalist Emily Kasriel delves into her new book about what might change if more politicians, pundits and everyday people at least tried to listen more. “Deep Listening: Transform Your Relationships with Family, Friends, and Foes” is the title. She recently spoke to Host Marco Werman.